Refund policy

Return & Refund Policy – OVREA CLOTH

Last Updated: October 15, 2026

At OVREA CLOTH, customer satisfaction is our priority. We want you to feel confident shopping with us. If you are not completely satisfied with your purchase, our return and refund policy explains how we can help.

1. Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and unwashed.

  • All original tags and packaging must be intact.

  • You must provide your order number or proof of purchase.

  • The item must be in its original condition.

2. Non-Returnable Items

We cannot accept returns for:

  • Items that have been worn, washed, or damaged by the customer.

  • Items missing their original tags or packaging.

  • Final-sale items, unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your order number and clear photos of the item.

After reviewing your request, we will offer an appropriate solution, such as a replacement, exchange, or refund, as applicable. We will cover reasonable return shipping costs for verified mistakes or defective products.

4. Exchange Policy

If you need a different size or color, you may request an exchange within 7 days of delivery, provided the item is unused and available in stock.

Please contact our support team before sending any item back. Exchange requests are subject to product availability.

5. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund is approved.

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued through the original payment method where possible.

  • For Cash on Delivery orders, we will arrange an agreed refund method after confirming your details.

  • Original shipping charges may be non-refundable for change-of-mind returns, where permitted by applicable law.

  • Refund processing times may vary depending on your payment provider or bank.

6. Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs. If the item is damaged, defective, or incorrectly delivered, OVREA CLOTH will cover reasonable return shipping costs after verification.

Please do not send any product back without contacting us first.

7. How to Request a Return

To request a return, refund, or exchange:

  1. Contact our customer support team.

  2. Provide your order number and reason for the request.

  3. Share photos if the item is damaged, defective, or incorrect.

  4. Follow the return instructions provided by our team.

8. Order Cancellations

If you wish to cancel your order, contact us as soon as possible. Cancellation requests can be accepted before the order is dispatched. Once shipped, the order will be handled according to our return policy and applicable law.

9. Contact Us

For any questions about returns, refunds, or exchanges, please contact:

Brand: OVREA CLOTH
Email: [Your Customer Support Email]
Phone/WhatsApp: [Your Business Phone Number]

We appreciate your trust in OVREA CLOTH and look forward to providing you with a great shopping experience.

OVREA CLOTH – Style You Can Trust.